Terms of Service

Version 1.0 · Effective from 2026-05-08

This is an English-language summary. The legally binding version is the Polish version available at sneakersynergy.app/terms. In case of discrepancy, the Polish version prevails. The Service is governed by Polish law.

§1. Definitions

• Service Provider - WRÓBLEWSKI INVESTMENTS sp. z o.o., registered office Zielona 34B, Skrbeńsko, 44-341 Gołkowice, Poland; NIP 6472612707, REGON 541450566, KRS 0001167365.
• Customer / User - an entrepreneur within the meaning of Polish Civil Code Art. 43[1] using the Service for business purposes.
• Service / SneakerSynergy - SaaS software at sneakersynergy.app and system.sneakersynergy.app.
• Account - settings and data assigned to the Customer.
• Organization - Customer's data space in the multi-tenant system.
• User - natural person with Account access (ADMIN, WORKER, SELLER role).
• Plan - subscription variant (Basic, Pro, Enterprise).
• Billing period - monthly or annual.
• Trial - 14-day full-access period without payment data required.

§2. General provisions

1. These Terms govern the provision of the Service electronically per the Polish Act of 18 July 2002 on the provision of services by electronic means.
2. The Service is intended for entrepreneurs only. Consumers cannot enter into the Agreement.
3. Use of the Service requires acceptance of these Terms and the Privacy Policy.

§3. Scope of service

• Inventory - product registry, stock tracking, QR scanner, multi-location.
• Consignment - seller portal, automated offers, margin split, payouts.
• Invoicing - VAT-margin invoice generator compliant with Polish tax law (VAT Act art. 119-120), UKS contracts for individuals, per-organization automatic numbering.
• Sales integrations - Baselinker, WooCommerce, KicksDB, StockX (per Plan).
• Analytics - cashflow, margins, tax reports.
• Team and roles - ADMIN/WORKER/SELLER with audit log.

§4. Conclusion of agreement

1. The agreement is concluded after registration form completion, Terms and Privacy Policy acceptance, and account activation.
2. The Customer receives a 14-day Trial without payment data requirement.
3. To continue after the Trial, the Customer selects a Plan and provides payment data.
4. No Plan selection results in account suspension. 30-day grace period with export, then soft-delete + 90-day hard-delete.

§5. Plans and fees

1. Prices are in Polish złoty (PLN) net. VAT is added per applicable regulations.
2. Monthly or annual billing (with 16.67% / 2-month-free annual discount).
3. Payment via Stripe Payments Europe Ltd. (card, BLIK, SEPA).
4. VAT invoice issued automatically on first day of each billing period.
5. Non-payment after 7 days suspends the Account; 30 days suspension terminates the agreement.
6. Pricing changes communicated 30 days in advance.

§6. Customer obligations

1. Use the Service in line with these Terms, Polish and EU law.
2. No actions compromising Service security (scanning, brute-force, SQLi, XSS, DoS).
3. No illegal data, no IP infringement, no violation of third-party rights.
4. Confidentiality of login credentials. Customer is responsible for assigned users' actions.
5. Maintain accurate company data (NIP, address) for invoicing.
6. Download data before grace period ends after cancellation.

§7. Service Provider obligations / SLA

1. Availability: 99% monthly uptime for Basic (best-effort), 99.5% with contractual penalty for Enterprise.
2. Backup: daily, 30-day off-site retention.
3. Security: at-rest encryption (per-tenant HKDF), in-transit (TLS 1.2+), audit log.
4. Maintenance windows: minimum 24h notice.
5. Security incident: notification within 72h (GDPR Art. 33).
6. Support: support@sneakersynergy.app, business hours 9:00-17:00 CET. Enterprise: 4h SLA.

§8. Customer data ownership

1. All Customer-entered data remains Customer's property.
2. The Service Provider processes data only to deliver the Service.
3. Customer can export data anytime (Settings → Privacy → Download data, JSON).
4. After agreement termination: 30-day grace + export, then soft-delete + 90-day hard-delete (tax data retained 5 years per Polish law).

§9. Liability

1. The Service Provider is liable for damages caused intentionally or by gross negligence.
2. Maximum liability is limited to the amount paid by the Customer in 12 months preceding the damage event.
3. The Service Provider is not liable for:
   • Customer revenue loss due to downtime (outside Enterprise SLA).
   • Errors in Customer-entered data.
   • Tax filing errors due to misconfiguration.
   • Third-party actions (cyberattacks, external provider outages).
   • Availability of external integrations (Baselinker, WooCommerce, Stripe).

§10. Termination

1. By Customer: anytime in panel, effective end of billing period.
2. By Service Provider for cause (Terms breach, non-payment): 14-day notice after warning, immediate for gross violations.
3. 30-day grace period with export, then deletion per §8.

§11. Complaints

1. Submit complaints to support@sneakersynergy.app.
2. Resolution within 14 days.

§12. Terms changes

Material changes communicated by email minimum 14 days in advance. Non-acceptance allows termination effective on change date.

§13. Final provisions

1. These Terms are governed by Polish law.
2. Disputes are resolved by court competent for the Service Provider's registered office.
3. Effective date: 2026-05-08.

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